1. Who we are
This Privacy Policy describes how [LEGAL ENTITY NAME], doing business as BarkSuds FishHawk ("BarkSuds," "we," "us," or "our"), collects, uses, and discloses information about you when you visit our website, contact us, book grooming services, or communicate with us by phone, email, or text message.
Our salon is located at 5662 Fishhawk Crossing Blvd, Lithia, FL 33547. By using our website or services, you agree to the practices described in this policy.
2. Information we collect
Information you give us
- Contact details — your name, mobile phone number, email address, and mailing address.
- Pet information — your dog's name, breed, age, coat type, temperament notes, and grooming history.
- Appointment details — services requested, dates and times, and any special handling instructions.
- Communications — the content of messages you send us by form, email, text, or chat.
- Payment information — processed by our payment provider. We do not store full card numbers on our systems.
Information collected automatically
- Device and browser type, operating system, and screen size.
- IP address and approximate location derived from it.
- Pages viewed, time on page, referring URL, and links clicked.
3. How we use your information
- To schedule, confirm, reschedule, and remind you of grooming appointments.
- To respond to your questions, quotes, and service requests.
- To provide care appropriate to your pet's coat, size, and temperament.
- To process payments and maintain service records.
- To send promotional offers and updates, where you have consented to receive them.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our Terms & Conditions.
4. SMS & mobile messaging
We offer appointment reminders, confirmations, service updates, and — separately and optionally — promotional messages by SMS text message.
How we obtain your consent
We only send text messages to individuals who have opted in. Consent is obtained through one or more of the following:
- Checking the SMS consent box on a form on this website.
- Providing your mobile number and agreeing to receive texts when booking by phone or in person.
- Texting our published number to start a conversation.
Consent to receive marketing text messages is not a condition of purchase of any goods or services.
Message frequency and cost
Message frequency varies based on your appointments and preferences. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
How to opt out or get help
Reply STOP to any message to unsubscribe. You will receive a single confirmation message and no further texts, other than transactional messages you separately request. Reply HELP for assistance, or contact us at 813-315-9988 or fishhawk@barksuds.com.
Artificial intelligence
Some of our text and voice communications may be assisted by automated or AI-supported systems to route your request and respond faster. You may ask to speak with a member of our team at any time.
Mobile opt-in data is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in Section 5 below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How we share information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers — vendors who operate our booking system, website hosting, payment processing, and communications platform, acting on our instructions and bound by confidentiality obligations.
- Legal compliance — where required by law, subpoena, or to protect the rights, property, or safety of BarkSuds, our clients, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
As stated above, text messaging originator opt-in data and consent are excluded from all of these categories and are not shared with any third party.
6. Cookies & tracking
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. We may use analytics and advertising tools, which may include Google Analytics and the Meta pixel, to measure website performance and the effectiveness of our advertising.
You can control cookies through your browser settings. Disabling cookies may affect some site features, including booking forms.
7. Data retention & security
We keep personal information only as long as needed for the purposes described in this policy, to maintain service records, and to meet legal or accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights & choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To make a request, contact us using the details in Section 11. We will verify your identity before acting on the request.
You can unsubscribe from marketing emails using the link in any email, and from text messages by replying STOP.
9. Children's privacy
Our services are directed to adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or, where appropriate, directly to you.
11. Contact us
BarkSuds FishHawk
5662 Fishhawk Crossing Blvd, Lithia, FL 33547
Phone: 813-315-9988
Email: fishhawk@barksuds.com